You can easily use this ticket tracking system for IT Help Desks and support centers, to facilitate the ticket resolving procedure #Issue Tracker #Ticket Tracker #Track Ticket #Ticket #Tracker #Filter
TicketDesk allows you to set up a reliable ticket tracking system, suitable for various IT Help Desk businesses. The idea behind the program is to facilitate the communication between the technicians and the customers in a comfortable, non-inquisitive manner. The program is user oriented and uses a static workflow method for monitoring tickets.
The tool enables you to record issues and monitor their progress from the moment the ticket is created until it is resolved.The ticket audit can be performed regardless of their stage of progress. The program sorts the requests into several categories, based on their status of resolving.
Moreover, it supports storing emails and notifying you when important messages are sent/received.You can even follow tickets and mark the progress in their individual sheet. It indicates which ticket is assigned to a particular user, the timestamp of each action, as well as a counter of managed tickets per day.
The app relies on a simple SQL database, so you can store large amounts of data, not only tickets but contact details as well. The program supports working with several versions of Microsoft SQL Server, including Express and local database editions.The tool is a suitable solution for managing SQL Server memberships or role-based security and it can integrate with Windows authentication. It can work with Active Directory groups, but an indirect connection is supported.
System requirements
What's new in TicketDesk 2.5.2:
- Fixes and enhancements for push notifications
- New ticket notifications (broadcast notifications)
- Settings for new ticket notifications
- Settings for to disable background queue tasks for push notifications
TicketDesk 2.5.2
add to watchlist add to download basket send us an update REPORT- PRICE: Free
- runs on:
- Windows All
- file size:
- 17.5 MB
- filename:
- TicketDesk.2.5.2.Compiled.zip
- main category:
- Programming
- developer:
- visit homepage
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