Malwarebytes Support Tool

No software is perfect. Sometimes it happens that things just don’t work. Fortunately, there are support teams that can help you out with the issues you are facing. But the Malwarebytes team took support one step further and created a desktop application ready to provide assistance in troubleshooting and repairing the Malwarebytes for Windows application, should it not work properly.

The name is Malwarebytes Support Tool. Pretty straightforward. Not just that this application allows you to detect issues that might cause Malwarebytes to malfunction, but it also allows you to uninstall and reinstall the application in the attempt to fix the problem. And it does so directly, without you having to access the Control Panel or download the setup package to update Malwarebytes.

Working with Malwarebytes Support Tool is simple. The application’s main window includes separate tabs for the main dashboard and the advanced options and tools.

You start by choosing whether you have an open ticket with the support team or not. If you do have a ticket, the application allows you to search it by your email address or the ticket number. To continue, you must double-click it to see its status.

In the absence of a support ticket, Malwarebytes Support Tool offers suggestions of the most common issues that occur with the Malwarebytes application. Whether it refuses to open or to turn on real-time protection, it keeps crashing or it triggers an error during upgrade or installation, there is no issue with Malwarebytes that the official support tool cannot address. In fact, you can also describe the issue yourself.

Regardless of your problem, the Malwarebytes Support Tool sends a notification to the support team. In the meantime, the application runs diagnostics and troubleshooting to detect the problem and runs a few common solutions.

There are also other interesting features of Malwarebytes Support Tool. For instance, it can gather logs from both Malwarebytes and FRST and save the data on the desktop. Alternatively, it can be used as a specialized uninstaller for Malwarebytes Support Tool.

In case you are experiencing various issues with Windows, Malwarebytes Support Tool can take action to restore the Windows services back to their default, but a system restart is mandatory in this case.