What's new in Comm100 Live Chat 7.4.2
Sep 23, 2014
- Sign in with Facebook or Google+:
- When enabled, your website visitors can sign in with their Facebook or Google+ accounts to start a chat instead of filling in the pre-chat form. You can see the visitors’ profile image, name and email right in the chat panel and quickly access the visitors’ Facebook or Google+ profile to get more information.
- Zendesk Integration:
- When enabled, your chat transcripts and offline messages will be automatically delivered to your Zendesk account as tickets for effective followup and management.
- Google Analytics Integration:
- When enabled, your visitors’ chat actions will be sent to your Google Analytics account as Events for you to analyze live chat’s impact on your user behavior and website conversion.
- Drag-and-Drop File Sending:
- Instead of selecting a file from a popup window, now you can directly drag the file you want to send and drop it in the input box of the chat panel. Working for both operators and visitors, this can significantly improve the chat efficiency and user experience.
- Other Minor Fixes & Improvements:
- Directly paste an image into the input box of the chat panel.
- Report on your website visits.
- More flexible billing: pay by 3 months or 6 months.
New in Comm100 Live Chat 7.1.1 (Jun 10, 2013)
- Visitor Monitor Change
- Integration to the CRM system Salesforce.com
New in Comm100 Live Chat 6.1.1 (Jul 18, 2012)
- Fixed the auto logout issue.
- Fixed the bug that Ban IP/ User Id feature doesn’t work properly.
- Other minor tweaks and fixes.
New in Comm100 Live Chat 6.0.3 (Mar 27, 2012)
- Added an Accept button before the status of waiting-for-chat visitors so that operators can click on the button to start chatting
- Added Get Started Wizard
- Other minor fixes and tweaks
New in Comm100 Live Chat 5.0 (Nov 29, 2010)
- Added Auto-start to load the desktop client automatically when the computer is switched on.
- Added Away mode for operators. An operator in away status is invisible to visitors while can still monitor surfers.
- Added Monitor chat operation allows operators to monitor ongoing chats while being invisible to chat participants.
- Allow operator(s) to send file(s) to a visitor.
- Added operator list showing log-in operators in online or away mode.
- Improved the usability of Private Messages.
- Support double click on a selected visitor to accept a chat request.
- Improved the usability of accepting a chat.
- Improved the performance of the chat server.
- Added an option to go back to Admin Panel from the Visitor Monitor window.
- Other minor fixes and tweaks.
New in Comm100 Live Chat 4.1 (Jun 9, 2010)
- Added Japanese, German and Spanish language options to the interface texts and system messages in visitor side windows.
- Added Visitor Monitor Desktop Client which features auto-installation and auto-upgrade.
- Added floating style for Chat Button.
- Improved the usability of Visitor Monitor.