Comm100 Live Chat

Comm100 Live Chat is a software application that provides users with a simple means of integrating a live chat feature in our website, and thus enabling you to provide customer support in real time.

The installation process is a breeze and it is over in a few seconds, while the interface you come by is pretty well-organized and presents a modern design. To be more precise, it encloses three tabs which enable you to easily toggle all the available options.

As a result, it becomes pretty obvious that all types of users can learn how to handle it, regardless of their previous experience with computers. However, if issues are encountered, users can easily access the online comprehensive Help contents.

After logging in, you can easily view a list with all the current visitors, along with their total number and the number of people waiting to chat. The second tab enables you to start taking with people, by using the keyboard or a connected microphone. It is possible to input information about the operator, such as name, e-mail, phone number, company and comment (if any).

In addition to that, you can easily bring up stats pertaining to the visitor the operator is chatting with, including number of times he has been on the site, number of chats, date and time of first visit, IP and location.

Message templates can be used, while you can also create new ones and save them, bring up history with just a click of the button, ban certain users and leave a chat.

From the settings panel, you can tweak a wide range of options, pertaining to chat, sound, appearance and the list goes on.

For example, it is possible to enable a spell checker, automatically send a predefined message after a chat request is accepted, establish sound and popup alerts for most chat-related options (e.g. new visitor, new response, incoming chat, etc.), customize columns and launch this utility at Windows startup.

In conclusion, Comm100 Live Chat proves to be an efficient piece of software, developed to aid you in satisfying your customers. It packs a user-friendly interface, the response time is good and we did not come across any errors or crashes in our tests. The computer’s performance is not going to be affected at all since CPU and memory usage is low most of the times.