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LogMeIn Rescue Changelog

What's new in LogMeIn Rescue 7.12.3341

Mar 8, 2019
  • Besides various minor fixes and improvements, this release of the Rescue website introduces the following new feature:
  • Import Technicians from a File:
  • By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians "in bulk" to a selected Technician Group.

New in LogMeIn Rescue 7.12.3325 (Oct 10, 2018)

  • Fixed an issue where the Technician Console crashed when the technician started sharing their screen more than once during a session, and the Technician Console was set to use a proxy auto-configuration (PAC).
  • Fixed an issue where technicians were intermittently unable to send chat messages to the customer.
  • Fixed an issue where a Channel session started automatically due to the relevant setting in the Rescue Administration Center (Settings tab>Session management (Channel)>Auto-start waiting sessions) was automatically moved into focus in the Technician Console causing the technician to lose focus on the session they were working on when the auto-started session became active.

New in LogMeIn Rescue 7.12.3309 (Apr 10, 2018)

  • This maintenance release features various minor fixes and improvements to the Rescue website and database.

New in LogMeIn Rescue 7.12.3306 (Dec 7, 2017)

  • Improvements and fixes:
  • Fixed an issue where the Technician Console did not delete the local screen recording file after uploading it to the FTP server.
  • Fixed an issue where enabling/disabling CapsLock, NumLock, and Scroll Lock on a customer's computer did not work during a Remote Control session.
  • Fixed an issue that allowed customers to click Accept in the Rescue Mac Applet EULA window without scrolling through the entire Terms and Conditions even when the Force scrolling to bottom setting in the Administration Center had been enabled.

New in LogMeIn Rescue 7.11.3140 (Sep 1, 2017)

  • New features:
  • LogMeIn Rescue offers an additional way of protecting Rescue accounts. In the Rescue Administration Center, under Global Settings > Two-step verification, Master Administrators can force members of their organization to use the two-step verification method for logging in to Rescue.
  • The Rescue Technician Console now supports the Kerberos authentication protocol.
  • When a support technician is working on a remote control session in full screen mode, they can now see the Chat panel without toggling between windows.
  • In the Rescue Administration Center, under Organization > Permissions, Administrators can control whether they want members of a Technician Group to be able to capture images of the customer’s screen during a session.
  • Improvements and fixes:
  • Stability and reliability enhancements for Rescue and Lens session screen recording and playback.
  • Resolved an issue where streaming for a Lens session would not start if there was no microphone attached to the technician’s computer.
  • Resolved an issue where expanding/collapsing the whole Organization Tree in the Rescue Administration Center did not work properly for large accounts.
  • The session chat log now indicates when a session is started as a Windows System Service.

New in LogMeIn Rescue 7.10.3058 (Mar 6, 2017)

  • This release features the following fixes and improvements:
  • Improved Work Time calculation for reports.
  • Fix for pushing email settings to iOS devices.
  • Resolved an issue that made Ctrl+Backspace add a new character instead of deleting a word in the Technician Console chat box.
  • Resolved an issue that prevented technicians from selecting text in a document and copying it to the Technician Console chat box by drag and drop.
  • Resolved an issue that caused black rectangles to appear during the playback of screen recordings when the technician changed color quality during recording.
  • Resolved an issue in the Technician Console that prevented session data Post to URL after an initial posting error.
  • Restored proper functionality of spell checking in the Technician Console chat box. A single right-click on a misspelled word now yields suggestions.

New in LogMeIn Rescue 7.10.3035 (Jan 9, 2017)

  • This release fixes customer issues and enhances the security and reliability of the Rescue Applet.